Pickup Scheduler Privacy Policy

Last updated: August 6, 2026 · See also our Terms of Service

Pickup Scheduler (“the app”) is a Shopify app that lets merchants offer in-store pickup scheduling to their customers. This policy explains what data the app collects, why, and how it’s handled — both for the merchants who install it and their customers who use it at checkout.

What we collect

• Store connection data. When you install the app, Shopify provides us with your store’s domain and an access token so the app can authenticate with your store. We don’t store your Shopify account password or payment details — those never pass through us.
• Order data. For orders that include a pickup date and time, we store the order ID, order name, total price and currency, the selected pickup date and timeslot, and a summary of the line items, so the order can be shown on your pickup dashboard. We don’t store the customer’s name or email — those are looked up directly from Shopify each time the dashboard is opened, and never saved in our own database.
• Pickup slot and settings data. The pickup dates, timeslots, capacity limits, minimum booking notice, and widget appearance settings you configure in the app.
• Product data. We check whether a product is marked as pickup-eligible by reading a product metafield directly from Shopify each time it’s needed. We don’t store a copy of your product catalog.

Why we collect it

Solely to provide the app’s functionality: letting customers pick a pickup date and time before checkout, and giving merchants a dashboard of upcoming pickup orders. We don’t use this data for advertising, marketing, or any purpose unrelated to running the app, and we don’t sell or share it with third parties.

How it’s stored

Data is stored in a private database we operate, encrypted at rest and accessed only over encrypted connections. Access tokens and order data are retained for as long as the app is installed on your store, so the dashboard and scheduling features keep working.

Data deletion

We comply with Shopify’s mandatory data protection webhooks. Because we don’t store customer name or email locally in the first place, there’s nothing for us to erase when a customer requests deletion of their personal data, or when you uninstall the app — we simply stop looking that information up. You can uninstall the app at any time, which stops us from accessing any further data from your store.

Your rights

If you’re a merchant, you can request a summary or deletion of the data we hold for your store at any time by contacting us below. If you’re a customer of a store using this app, please contact that store directly first — they control your order data as the merchant — and they can reach us on your behalf.

Changes to this policy

If this policy changes, we’ll update the date at the top of this page.

Contact us

Questions about this policy or your data? Email insite.dev@hotmail.com.